I would leave 10 stars if I could for the customer service. I initially ordered a 28inch wig, and once my payment cleared, I reached out to the company and let them know that I needed the hair for an event on a specific date. They told me they wouldn't be able to get it to my by the date that I needed it, but offered to send me a 26inch wig instead, and REFUND me the difference in price. I agreed, and the hair got to me within 2 days. Once it was shipped, the sellers reached out to me constantly, because they know I needed it for an event by a certain date. The hair is GREAT! it's exactly as pictured. It's 100% human hair, with no synthetic pieces mixed in! It's soft, and true to length. I am so satisfied with the wig.. even the closure is true to length. I will now be ordering all my hair from UNice!!!